Job Title: Oracle BRM Technical Support Consultant
Company: Huawei Technologies
Location: Nigeria
Job Type: Full Time
Experience: 4 years
Qualification: BA/BSc/HND
Job Field: Engineering / Technical ICT / Computer
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Responsibilities: – Work in a production support
environment to handle BRM application related issues – Adhere to SLAas set by the customer in terms of response/resolution time – The candidate will provide user support and respond to customers' queries – Performs root cause analysis for frequently occurring business challenges and develop strategy to resolve them. – Raises support documents/tickets with Oracle support system and follow up for solution – Responsible for configuring modules of OBRM including integrations as per the technical design/specifications – Responsible for handling AR and Gl related Financial/Business driven changes and development. – Responsible for creating products. discounts based on business needs – Responsible for the installing, configuring and tuning Oracle BRM application – Should be able to resolve production core dump issues – Resolve Billing and Invoicing issues. – Should have experience in integrating BRM with Oracle AIA/JCA Adaptor – Good experience in BRM discounting and real time pipeline – Responsible for bill runs and invoice generation till it gets completed.
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Qualifications and Reauirements: – A minimum of 4-7 years of experience in the implementatiOoicustomization of large scale BRM applications – Good understanding of Telecom BSS Billing with hands-on experience on OBRM 7.5 – Experience of working on Pipeline Batch rating and Elastic charging engine, Order Flow. Pricing setup. Billing & invoicing. Payments and Adjustments, Billing time Discounts. Dunning ,GL and Third-Party Integrations. – Candidate Should have sound knowledge of ProducVDiscount Configuration and good knowledge of opcode customization. – Understanding of Intelligent network (IN) concepts, GSM Call flows (Voice & Data) and Diameter Protocol. – Candidate should have experience on configuring M14 Roaming pricings for Interconnect and Roaming Operators – Demonstrate a significant level of experience in overcoming and managing difficult and challenging situation. – Good knowledge of RDMS concepts, Java and Sal queries.
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GENERAL REQUIREMENTS: – Bachelor's degree in computer Science, Telecom Engineering, or related technical field from a recognized university. Masters in MIS will be added advantage – Excellent communication skills in English. – Good customer service skills and desire to work in a collaborative team environment. – Ability to apply the corporate core values to meet customer expectations and satisfaction. – Ability to provide leadership, sound judgment and supervision – Well developed observational skills and attention to details – Ability to arrange personal and team work routines and practices to make optimum use of time and resources – Ensure best application of allocated and available resources – Demonstrate a significant level of experience in overcoming and managing difficult and challenging situation. – Must have good analytical, troubleshooting and problem solving skills. – Ensure best application of allocated and available resources.
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