Job Title: Specialist; Quality Assurance
Company: Etisalat Nigeria
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 3 years
Location; Lagos, Nigeria
Job Field; Administration / Secretarial
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Etisalat Nigeria commenced commercial operations on 23 October 2008 with a promise to deliver innovative and quality services in Nigeria. Since then, we have continued to deliver the best possible experience at the most affordable price to our subscribers.
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Job Summary: – Ensure the implementation of the process review framework and initiatives to drive conformance to business processes whilst ensuring quality delivery throughout the business.
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Principal Functions: – Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions – Generate periodic KPI performance reports for strategic processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions – Generate periodic performance reports for identified functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions – Monitor the performance of inter-departmental and vendor SLAs to determine their effectiveness in terms of time and quality of service, analyze root cause of SLA breaches, and recommend improvements – Continuously ascertain maturity level of EMTS processes in order to monitor evolution of strategic processes, and share best practices with the organization – Facilitate process awareness trainings and design of workshop materials for internal and external customers – Establish and manage quality teams for process optimization and operational excellence – Conduct periodic and ad-hoc review of Etisalat business processes to determine fitness for purpose – Generate process review reports with identified strengths, weaknesses and improvement recommendations – Identify and mitigate process bottlenecks in order to realize process efficiency – Identify and document realistic process controls for tracking and reporting processes within agreed timelines – Support the maintenance of the Quality Management System to promote the organization's competitive edge – Carry out other assignments as directed by the Manager, Quality Management.
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Educational Requirements: – First degree in a relevant discipline from a recognised university.
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Experience, Skills & Competencies: – Three (3) to Five (5) years work experience – Process Design and Analysis – Project Planning and Control – Problem Solving – Presentation/Facilitation – Passion for Excellence – Integrity – Empowering people – Growing people – Team work – Customer focus.
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