Job Title: Order Processor
Company: Supermart.Ng
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 1 year
Location: Lagos, Nigeria
Job Field: Logistics Sales / Marketing
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Responsibilities: – Manage flow of customer orders from initiation to delivery – Liaise with customers, Personal Shoppers and Delivery Drivers to ensure accurate, complete and on-time delivery of orders – Organise dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed orders to customers – Determine the best delivery method for each delivery – Negotiate rates with logistics service providers – Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customer orders – Pro-actively resolve issues as they arise from customers, Personal Shoppers, Delivery Drivers and retail partners – Prepare end-of-day report with complete and accurate information – Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary – Anticipate and react to spikes in order volume and manage backlogs if they arise – Respond to customer queries by phone and email in line with company's standard operating procedures – Lead or participate in cross functional initiatives – Ensure sharing of best practice among the team to drive efficiency.
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Qualifications and Requirements: – A University Degree in any discipline – 1-3 years' experience – Experience in Operations, Logistics, eCommerce, Retail is preferred but not required – Must be computer literate – High level of proficiency in Microsoft Excel – Good written and spoken English – Excellent communication and interpersonal skills – Good diction and telephone manner – Customer-centric with a pleasing demeanor – Ability to effectively plan and manage time and other resources – Ability to take initiative and work independently without supervision – A natural leader who is able to manage and provide guidance to people of varying backgrounds and skill level – Able to troubleshoot system and process issues, with recommendation of possible solutions and/or work-arounds – Must have high-energy, be enthusiastic and display professionalism at all times – Ability to multi-task and work under pressure – Must have integrity and high moral standards – Maintain high standards of cleanliness and presentation.
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