Stanbic IBTC Bank Nigeria, a member of Standard Bank Group, is currently recruiting for the following position(s):
Position: Team Leader Customer Service
The key role of the Team Leader, Customer Service in Standard Bank is to lead and inspire a team of front line Team Leaders to consistently deliver exceptional customer service whilst complying with all the routine and laid down requirements of the Bank. With this in mind let's chat through the key focus areas of the Team Leader, Customer Service.
People Management:
• The most important aspect of this job is the ability to lead and inspire a team of frontline Team Leaders.
• The Team Leader Customer Service's day begins by understanding all the various complexities of the Branch's frontline, cash management, telling and enquiries.
• One of the most important aspects includes workforce planning, understanding customer arrival patterns and customer behaviour and aligning the tellers and enquiries staff to deliver a consistent customer experience. www.theinfostride.com
• The fact that the Team Leader Customer Service oversees the other full frontline offering implies that he/she is also responsible for identifying critical productivity trends and making recommendations around capacity management, including the employment and management of temporary staff.
Customer Service:
• The majority of the Bank's customers come into the Branch to conduct transactions at the tellers, and/ or make enquiries. Customer service is, therefore, at the forefront of the Team Leader Customer Service's role!
• The customer last experience is their lasting impression; therefore the Team Leader Customer Service needs to be absolutely passionate about customer service and customer delight. www.theinfostride.com
• He/she must understand and manage the impact of his/her full frontline staff on customer expectations.
• The Team Leader also needs to identify trends and opportunities that should be referred to management as possible migration and or sales opportunities.
Position Requirements:
• Product Knowledge
• Routine Management
How to Apply:
• Visit this link: Nigeria Jobs (http://corporateandinvestment.standardbank.co.za/pages/careers_hv/nigeria/jobs.html)
• Click on the job title for further information
• Click on 'Apply now'
It is advisable to submit your application before the deadline. If you need further information, please post below. Good luck!