Stanbic IBTC Bank Nigeria, a member of Standard Bank Group, is currently recruiting for the following position(s):
Position: Team Leader Tellers
The key role of the Team Leader, Tellers in Standard Bank is to lead and inspire a team of tellers to consistently deliver exceptional customer service whilst complying against all the routine and laid down requirements of the role. With this in mind let's chat through the key focus areas of the Team Leader, Tellers.
People Management:
• The most important aspect of this job is people.
• A Team Leader Teller's day begins by understanding the customer arrival patterns, this will determine the number of tellers he/she would need on the frontline at any given point. www.theinfostride.com
• The fact that the teller role is the entry role into the Bank, the Team Leader is responsible to coach, guide and develop new tellers.
• Performance contracts need to be put in place with each team member and regular performance feedback discussion must take place to ensure that the teller's performance is at the required level.
Customer Service:
• The largest number of Bank customers comes into the Branch to conduct transactions at the tellers.
• Customer service is, therefore, at the forefront of the Team Leader Teller role!
• The last experience of the customer is the lasting impression, therefore the Team Leader Tellers needs to understand and manage the impact of his/her tellers on customer expectations. www.theinfostride.com
• The Team Leader also needs to identify trends and opportunities that should be referred to management as possible migration and or sales opportunities.
Position Requirements:
• Product Knowledge
• Cash Management
• Compliance
How to Apply:
• Visit this link: Nigeria Jobs (http://corporateandinvestment.standardbank.co.za/pages/careers_hv/nigeria/jobs.html)
• Click on the job title for further information
• Click on 'Apply now'
It is advisable to submit your application before the deadline. If you need further information, please post below. Good luck!