Stanbic IBTC Bank Nigeria, a member of Standard Bank Group, is currently recruiting for the following position(s):
Job Title: Manager, Service Centre - LEKKI 2
Job ID: 7072
Location: Nigeria
Division: Personal and Business Banking
Position Category: Customer Relationship Management
Employment Type: Full Time - Permanent
Job Purpose:
• Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centres.
• To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs. www.theinfostride.com
• Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
• Ensure the effective rollout of change management initiatives to the service centres.
• Maintain a high level of integrity and ethical standards.
KRA:
• Customer service
• Management of service improvement
• Legislative compliance
• Management of responsive sales
• Management of credit and operational risk
• People management
For more information and application: Stanbic IBTC Bank Nigeria Jobs – July 2011 Banking Job Vacancies (https://careers.peopleclick.com/careerscp/client_standardbank/external/jobDetails.do?functionName=getJobDetail&jobPostId=12486&localeCode=en-us).
It is advisable to submit your application before the deadline. If you need further information, please post below. Good luck!