Job Title: IT Operations Manager
Company: Greatview Nigeria Limited
Essential Duties and Responsibilities
• Provides budgeting, data recovery services and business continuity planning to companies in cooperation with key users and local operations staff.
• Maintains local inventory and software licenses.
• Monitors for security compliance in accordance with company protocols.
• Maintains all systems documentation such as warranty information, telephony system user guides and more.
• Installs, maintains, repairs and replaces IT hardware and software.
• Assists new staff with the setup of computers and passwords.
• Assists in on-site technical support that cannot be provided remotely.
• Works as the point of contact and responsible person when setting up new offices with IT systems or expanding existing offices.
• Monitors data backups in offices to ensure business continuity in the event of a disaster or hardware failure.
Required Knowledge, Skills and Abilities:
• Demonstrates knowledge of current trends in information technology and can provide documentation backing up attendance of various workshops and conferences.
• Shows the ability to quickly analyze a situation and provide an effective remedy in a fast-paced, high-pressure environment.
• Possesses the ability to interpret company guidelines in order to provide effective solutions to uncommon issues.
• Exhibits knowledge of basic forms of Macintosh and Windows-based software, skills with databases, and the ability to use certain advanced computer skills.
• Displays familiarity with the troubleshooting and repair of computers.
• Must have a strong dedication to customer service and be able to lead a team of individuals by example.
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