Job Title: Manager. Technical Support
Company: Etisalat Nigeria
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 6 years
Location: Abuja, Nigeria
Job Field: Engineering / Technical ICT / Computer
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Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
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Job Summary: – Identify and review gaps on all processes within the technical team, measuring suitability, KPIs and enforce proper utilization – Provide the support in review of internal activities. – Providing the required assistance for the internal audit team, and follow-up of recommendations. – Responsible for Vendor Performance and Quality index measurement and reporting across the Technical unit
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Principal Functions: – Manage the conduct of periodic process reviews cross the technical department with user groups – Manage all ERM initiatives across the QoS and Technical Support units – Manage and provide the required support for the Internal Audit unit in conducting internal Audits, exit meetings, following up on audit points and ensuring timely closure – Support as business analyst for identified process gaps within Technical unit – Support Technical SMEs in developing identified process across the business unit – Periodically review the utilization of processes within technical units. – Engage with Technical SMT as a business analyst on continuous operational efficiency – Set up and report on Vendor management – Performance periodically, with cross departmental focus – Provide support on Company QoS Improvement Programs
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Educational Requirements: – First degree from a recognised University
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Experience,Skills & Competencies: – Six (6) to Eight (8) years work experience with at least three (3) years in supervisory role – Data Gathering and Analysis – Process design – Problem Solving – Communication – Change Management – Passion for Excellence – Integrity – Empowering people – Growing people – Team work – Customer Focus.
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