Job Title: Restoring Family Links (RFL) Field Officer
Company: ICRC
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 2 years
Location: Borno, Nigeria
Job Field: Administration / Secretarial NGO/Non-Profit
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Main Responsibilities: – On a daily basis, interviews beneficiaries, including minors, with RFL needs, and responds to their enquiries, including by documenting RFL cases, providing phone calls, collecting and delivering Red Cross Messages – Ensures appropriate follow-up of cases requiring active tracing in the field – Maintains regular contact with enquirers obtaining and providing updates when/if available – Organises field trips for all RFL-related activities – Participates in assessments in Maiduguri and Borno state, if situations allows, to identify potential RFL needs and/or RFL follow up – Maintains close coordination with the Nigerian Red Cross Society (NRCS) volunteers on RFL – Disseminates on ICRC and RFL activities with formal and informal levels of audience – Develops and maintains positive working relations with community leaders and contributes to the acceptance of the ICRC and RFL activities – Provides field trip reports and regular, punctual updates on the RFL caseload – Contributes to the filing of documents related to the RFL caseload.
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Required Qualifications: – University degree – 2 years work experience in humanitarian work – Excellent command of written and spoken English, Hausa and Kanuri – Good computer skills: knowledge in Excel, Word, if possible PowerPoint. – Good knowledge of Nigerian geography
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Personal Attributes: – Good analytical skills – Good English writing skills – Capacity to work within a team – Good inter-personal skills: ability to deal with people respectfully and showing empathy towards others, very good communication skills – Committed to work and able to work under supervision or independently as required – Able to work under pressure; flexible and open to extra working hours if necessary – Capacity to learn and to adapt to new work methods – Discretion and confidentiality, self-control – Aptitude for applying and ensuring compliance with ICRC directives and procedures.
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