Job Title: Customer Care Supervisor
Company: Ascentech Services Ltd
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 3 years
Location: Abuja, Nigeria
Job Field: Customer Care
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Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.
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One of our employers in the ISP Industry is seeking to hire a Customer care supervisor for their office in Abuja. The candidate will majorly be responsible for overall operations at all call centres.
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Job responsibilities: – Responsible for Stock and Cash Management at all centres – Responsible for Maintenance, Employee Discipline and allied activities to ensure Service standards are not compromised. – Ensure efficient operations at all centres by coordinating remedies of issues affecting operations. – Responsible of appointment, training and engagement of Customer Service team – Create incentive schemes for team ensuring operational capabilities at optimum level. – Ensure Customer Service attitude is exemplified as a SUPERVISOR – Assist and motivate team to ensure team members contribute to Customer Delight – Adopt standards for business activities/processes and ensure team adheres to it. – Ensure Daily Operational Reports are prepared and submitted in time – Share improvisations with management which can be replicated at all locations/ processes
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Experiences & Qualifications required: – Customer Focused – Result oriented – Zeal for Initiative with Speed – Leadership quality and team Handling capacity – Energetic & Assertive – Customer query resolving skills – Excel Knowledge is a MUST – Desired Attributes: Relevant Industry Experience, Been on the front end handling customers and team, Should have Planning and organizing skills, Proven achiever, – Should have sharp business acumen
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Qualifications: Graduate / Post Graduate for any reputable University
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Desired Experience: 3 to 7 years in a leadership profile.
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