Job Title: General Manager
Company: Human Capacity Development Consultants (HCDC) Limited
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 8 years
Location: Lagos, Nigeria
Job Field: Administration / Secretarial
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Human Capacity Development Consultants (HCDC) Limited is a vibrant and innovative company committed to the goal of developing human capital in organisations for exceptional business results
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We build organisations to achieve optimum performance by developing their human capacity to peak productivity levels
We are committed to excellence, service & integrity.
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Objective: – The General Manager Commercial leads the identification, development and securing of commercial business opportunities that maximise financial returns for the company.
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Responsibilities: – Leadership and management of a team of people to achieve exceptional results for the organization – Increase management's effectiveness by recruiting, selecting, orienting, training, coaching, counselling, and mentoring managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions and provide educational opportunities. – Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives. – Accomplish objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections. – Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with appropriate staff. – Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices. – Maintains quality service by establishing and enforcing organization standards. – Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. – Successful identification, generation and establishment of new business opportunities; – High level financial management skills and business acumen is essential. – Contributes to team effort by accomplishing related results as needed. – Generate sustainable revenue streams and manage all commercial opportunities for the company. – Providing commercial advice on the strategic and transactional aspects of sourcing to leadership teams. – Maintaining awareness of risks in company and identifying and reporting on any discovered issues. – Maintaining an awareness of new and emerging trends, dynamics and best practice through relevant research, industry forums and networking, and apply this to further develop the company. – Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. – Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. – Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. – Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. – Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
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Qualifications and Key Skills: – Minimum of 8 years experience with 2 years at senior management level. – Proven track record in a sales role. – Highly developed leadership skills with a capacity to demonstrate previous experience and success – A strong personal brand, including displaying integrity and a commitment to professionalism and accountability – Understanding of the financial imperatives driving a significant business department – Proven success in attaining commercial targets – Demonstrated ability to develop and implement strategic plans aligned to corporate partners objectives – Highly developed negotiation skills – Access to existing networks and an ability to foster new networks and strategic relationships – Experience in managing communications – Experience in licensing/ merchandising – Proven commitment to learning & development (your own and those you lead) – Self-starter with a keen focus on meticulous follow through
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Abilities: – Leadership. – Advisory Capacity – Problem Solving Ability. – Analytical and evaluative skills. – Resource Optimization. – Organization Ability. – Service-oriented. – Building and team coordination.
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