Job Title: Front Desk Officer
Company: Bella Rose Hotels
Job Type: Full Time
Qualification: OND
Experience: 2 years
Location: Lagos, Nigeria
Job Field: Administration / Secretarial
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Bella Rose hotels and suites remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel.
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Described as an urban oasis, this luxury boutique hotel nestled in the heart of Ikotun, Lagos, offers unique style, spacious guestrooms and suites and especially gracious services that make it an ideal getaway spot for business and leisure travelers alike.
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Duties and Responsibilities: – Ensure outstanding customer care at all times. – Maintains a friendly, cheerful and courteous demeanor at all times. – Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. – Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. – Uses suggestive selling techniques to sell room nights, increase occupancy and revenue – Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. – Allocate rooms to expected arrivals after checking the guests' preferences and special requests. – Cross Check all billing instructions to make sure they are correctly updated – Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. – Performs other duties as assigned, requested or deemed necessary by management. – Ensure Front office log book and hotel log book is always updated. – Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager. – Participate in hotel committees and task force assignments. – Assist all departments in servicing the guests during high volume periods.
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Prerequisites: – A positive attitude and excellent communication skills.
Experience of motivating and leading a winning team. – Ability to remain calm whilst under pressure.
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Education: – OND in Hotel Management, Business Administration or related field.
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Experience – Minimum 2 to 3 years work experience as Front desk Officer in a hotel.
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