Job Title: Operations Support Officer
Company: MainOne
Qualification: BA/BSc/HND
Experience: 1 year
Location: Lagos, Nigeria
Job Field: Engineering / Technical ICT / Computer
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MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business
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A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.
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Responsibilities: – Prepare the Network Operations weekly, monthly and quarterly KPI reports. Shall also assist in the preparation of the regulatory and compliance business reports. – Ability to Interpret trouble ticketing data and present quality analysis, trends and recommendations where necessary – Assist with the Document management process and ensure all project and operational documentations are catalogued, accessed and can easily be retrieved, whilst defining appropriate access privileged levels – Assist in development and implementation of the Business and Operational processes and procedures for MainOne – Prepare all customer performance and third party related KPI reports used for SLA measurement and vendor management – Provides assistance to MainOne's internal and external customers using outlined and available tools as related to OSS/BSS functions – Custodian of the Operations process records, CM records, reporting records etc. – Assist in the implementation and continuous monitoring to the adherence of the work authorization process and flag non-compliance, whilst ensuring that sanction grids are implemented. – Facilitate and maintain ownership of the routine maintenance dashboard for the network and datacenter facilities, ensuring completeness and fulfilment of this process. – Providing technical and functional support to the GNOC – Undertake in any other adhoc activity as assigned by the Operations Support Manager
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Contacts: – Under the supervision of the Operations Support Manager, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.
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Qualifications/Competencies Required: – B.Sc/HND. in Information Technology/Computer Science/Electrical & Electronics Engineering. – Minimum of 1 year post NYSC Experience – Experience in a Network Operations Centre – Knowledge of Telecoms and networking protocols (DWDM,SDH, Fibre, IP and Microwave) – Customer Service Management – Good knowledge of ITIL Lifecycle
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Demands of the Job: – Ability and willingness to work round the clock when required, and meet tight deadlines. – Good research skills. – Ability to pay attention to details – Good communication skills – Good knowledge of MS office application.
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