Job Title: IT Support Assistant (Intern)
Company: Eat'n'Go
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos, Nigeria
Job Field: Graduate Jobs / Internships ICT/Computer
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Eat'n'Go brings great taste to Africa. A restaurant
group dedicated to bringing the best F&B brands and
concepts to Africa, Eat'n'Go feeds your needs.
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It has entered the market as the exclusive master
franchisee for two great international franchises:
Domino's Pizza, a $6 billion fast food giant and Cold
Stone Creamery, a $1.5 billion rising star.
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Reports To: IT Support Executive
Status: Contract
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Job Summary: – As a Support Specialist, you will be responsible for
maintaining user uptime and improving computing
experiences. You will also be responsible for
providing exceptional customer service to both
internal and external customers. – You will be receiving mails/calls indicating a user
support request, and you will identify and resolve
issues. – The requests may involve working with other
resources and vendors to deliver effective support
services. You will then provide ongoing technical
support and follow up with clients (Stores and Head
office).
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Primary Relationships: – The position reports to the IT Support Executive
and serves as a member of the I.T department.
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Principal Accountability: – Identifying, troubleshooting, resolving, and
documenting user system issues – Maintaining customer satisfaction in every step of
the service delivery – Installing, supporting, configuring, evaluating,
maintaining, monitoring, and analyzing systems
and software in your assigned sight – Utilizing remote monitoring and management
software to resolve client requests – Documenting, reviewing, and improving existing or
new procedures and workflows – Responding to client support request tickets, calls,
and emails: – Updating service work notes – Prioritizing work to resolve complex support client
issues – Establishing a high level of personal credibility and
building strong relationships – Providing updates, status, and completion
information to IT Manager
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Knowledge and Skills:
Knowledge: – The incumbent must have proficient knowledge in
the following areas: – Computer hardware and software systems and
programs – Computer networks, network administration and
network installation – Computer troubleshooting – Computer viruses and security – E-mail and internet programs
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Skills: – The incumbent must demonstrate the following skills: – Ability to install and administer computer
hardware, software and networks – Team building skills – Analytical and problem solving skills – Effective verbal, presentation and listening
communications skills – Effective written communications skills – Computer skills including the ability to operate
computerized accounting, spreadsheet, word-
processing, graphics
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Qualification: – Current or recent enrollment in Computer Science/
Computer engineering undergraduate degree
program with an interest and aptitude to work in
the IT department.
Apply to this job (http://www.jobrib.com/job/43554/it-support-assistant-intern-job-at-eatngo/)