Customer Service Representative vacancy exists in a leading company in FMCG sector.
Job title: Customer Service Representative
Job reference n°: NGA0324
Sector: Industry - Nigeria - Western Africa
Function: Marketing
Location: Lagos, Nigeria
Job description:
The ideal candidate must have a first experience in a similar position in an FMCG company.
The Customer service representative will provide a valuable link between customers and the company. She/ he will be responsible for responding to customer inquiries and making sure that any problems they are experiencing are resolved.
Responsibilities:
• The candidate should be able to manage customer claims.
• Conduct NPS (net promoter score) surveys time to time and prepare reports for management
• Collect VOC of customers/Dealers and customers and report to manager.
• Manage and forward customers claims to manager's and follow up until claim closes.
• The candidate should be able to maintain system reports and analyze.
• Reply to customers' e-mail
Qualifications et experience:
• 3/ 5years experience in a similar position.
• Possess excellent inter-personal relationship.
• Ability to work in multicultural environment and under pressure.
• Fully fluent in spoken and written English.
• Corporate presentation, excellent interpersonal skills
If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.
For more information and online application: Customer Service Representative Jobs at Adexen (http://en.adexen.com/offer_NGA0324_customer-service-representative.html)