Workforce Management Center is currently recruiting for the following position:
Position Title: Senior Specialist/Manager Voice Network
Job Category: IT/Computing
Salary Range: Competitive
Location: Lagos State
Job Responsibilities:
• Responsible for the installation, maintenance and performance of Dancom voice communications infrastructure.
• Provide extensive Level II and III support for communications infrastructure to ensure quick response time and timely problem resolution for applications that process 24 hours per day/7 days per week.
• Coordinate all escalations with manufactures/vendors including attainment/implementation of software patches and hardware resolutions.
• Provide the most appropriate technological solutions for voice technologies in the organization.
• Responsible for providing remote and on-site troubleshooting and support for voice system
• Responsible for all voice services related to Call Center day-to-day operations including designing and maintaining Call Control Tables, monitoring of PBX trunks and ports and planning for future growth.
• Manage the support for moves, add and change work on all Voice System, Branch PBX systems and desktop handset equipment.
• Provide functional areas with voice communications reporting and metrics using available application for reporting platforms.
• Assist in developing the strategy for and the support of all corporate mobile communications devices and plans including cell phones, smart phones and RIM Blackberry devices.
How to Apply:
If you are interested in this vacancy, please send your application and CV to vacancies@wfmcentre.com. Or apply online (http://www.workforcecareermanager.com/candidate_job.html).
Only suitable candidates will be contacted.
It is advisable to submit your application before the deadline. If you need further information, please post below. Good luck!