Stanbic-IBTC Bank, a subsidiary of Standard Bank, is currently recruiting for the following position:
Job Title: Service Centre Manager (Saki)
Job ID:7173
Location: Nigeria
Division: Personal and Business Banking
Position Category: Sales & Marketing
Job Purpose:
• Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
• To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs.
• Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
• Ensure the effective rollout of change management initiatives to the service centres. Maintain a high level of integrity and ethical standards.
Required Skills and Qualifications:
• Staff Minimum of a 2.2 B.Sc degree in any relevant course.
• Through knowledge and understanding of market segmentation and management.
• Knowledge of Personal and Business Banking products and services.
• Knowledge of the country's Personal and Business Banking Strategy.
• Knowledge of sales and marketing theory and principles.
• Knowledge of business and financial management principles and practice, including business economics.
• Knowledge of risk management and credit principles.
• Knowledge of the bank system.
• Knowledge of branch transaction processes.
• Knowledge of distribution channels.
• Knowledge of human resources principles
Experience:
• Minimum of 7 years banking experience with a minimum of 5 years within relationship management and sales.
• A seasoned Banker with wide banking experience.
• Experience in managing a diverse range of people and activities are essential.
Required Competencies:
• Ability to communicate clearly verbally and in writing when interpreting and explaining information relating to business plans, strategy, product benefits, service provision etc. to branch staff and customers.
• Good presentation and negotiation skills.
• Ability to convey factual information clearly.
• Ability to question, probe and clarify information in a diplomatic manner.
• People management skills, including teambuilding, motivation, team goal planning and the ability to use team expertise to full advantage.
• Socially confident, quick to establish rapport, able to maintain good relations even when communicating disagreeable information to customers.
• Ability to reinforce standards and objectives.
• Ability to adapt readily to changes in systems and procedures, and encourage others to do the same.
• Logical thinker – has a clear, focused and methodical approach to work.
• Results-orientated, strongly motivated to achieve, adheres to deadlines.
• Customer service-orientated.
• Team player – approachable, receptive to ideas/feedback from subordinates, superiors and customers
• Assertive – able to handle conflict, stand by principles and put forward ideas despite opposition.
• Tough-minded, rarely upset by criticism, able to retain optimism despite setbacks.
• Self-motivated and energetic.
For more information and application: Stanbic-IBTC Bank Nigeria Job Vacancies (https://careers.peopleclick.com/careerscp/client_standardbank/external/jobDetails.do?functionName=getJobDetail&jobPostId=12723&localeCode=en-us).
It is advisable to submit your application before the deadline. If you need further information, please post below. Good luck!