Ericsson is a multinational company with businesses in mobile and fixed networks, multimedia solutions and telecom services. Ericson is currently recruiting for the following position:
Job Title: Customer Support Sales SME
Job ID: 00023047
Job: Service Delivery Support
Primary Location: ZA-GT-Johannesburg
Other Locations: NG-Lagos-Lagos, SN-Dakar-Dakar, KE-110-Nairobi
Job Type: Standard
General Description:
• The responsibilities listed below are all parts of the CS Sales core responsibilities that must be done and are limited into Customer Support delivery.
• In the region there can be adapted sets of responsibilities for local conditions.
Responsibilities:
• Attend SDP1 meetings and co-ordinate SME's to prepare scoping, costing and pricing for all support offerings for RFP's and RFI's.
• Drive costing and pricing of support through the SDP1 to SDP 4 process, and in contract renegoiations.
• Drive alignment on the way of working.
• The CS Sales Manager will secure proper scoping costing and pricing of the SLA during all RFP's RFI's and on-going SLA negotiations. The Sales Manager will also assist the KAM in renegotiations of existing SLA's.
• The CS Sales Manager is responsible for ensuring the correct and proper contract management towards customers and third parties. This includes the responsibility together with the allocated SDM.
• In conjunction with SDM's identify up sales opportunities.
• Responsibility for the Contract Management Process in the Region together with the allocated SDM.
Qualifications:
• Advanced skills in managing SLAs, understanding portfolio and relationship to service delivery.
• Good leadership & communication capabilities.
• Adequate degree in business and telecommunications.
• At least 5 years of experience from Support Services, Network Operations, Consulting or Project Management within the Telecom or similar industry.
• Very good knowledge and understanding of applicable parts of Ericsson´s services product portfolio and delivery processes.
• Excellent Customer/Vendor Relationship Management skills.
• Adequate financial and business skills
• Negotiation skills
• Fluency in English and the local language.
How to Apply:
• Visit this link: Ericsson - Search Job Openings (https://tas-ericsson.taleo.net/careersection/2/jobdetail.ftl)
• Use the 'Job Number' quoted above to search for the position.
• Click on the job title for more information and application link.
Deadline: 15 September, 2011.