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Job Title: BPO Manager
Job #: 576277
Location: Abuja, Nigeria
Company: Interra Networks Inc
Role Profile:
• The successful applicant will be in charge of the BPO functions of the company. This includes Contact Centre and Document Management Solutions (DMS).
• Aside from ensuring day-to-day adherence to customer Service Level Agreements (SLAs), she/he will work closely with the Sales and Marketing team to develop new products and services for various industries.
• The successful applicant will be a leader with strong management and analytical skills. He/she will be a self-starter and be able to work with little or no supervision.
• Remuneration will be based partly on performance.
Job Responsibilities:
• Client Management:
• Productivity & Planning:
• Sales & Marketing:
• Human Capital Management
Skills Required:
• Strong leadership and coaching skills. Ability to lead teams and focus efforts on specific goals.
• Strong written and verbal communication skills. Ability to prepare succinct written reports and make professional oral presentations
• Strong analytical skills. Demonstrated ability using spreadsheets to analyze data and prepare charts and graphs.
• Computer literacy. Strong demonstrable proficiency with Microsoft Office – Excel, Word, PowerPoint and Databases.
• Customer Relationship. Experience in a customer-facing tasks.
• Self-Starter working under minimal supervision.
Experience and Qualification:
- Good Bachelors degree from a reputable university
- 5-6 years work experience
- Previous work in a Call Centre is an added advantage
- Previous work in a technology environment is an added advantage
For more information and online application: Interra Networks - Job Opportunities (http://interra.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=576277)
Interra Networks Nigeria Job Vacancy for BPO Manager is still open for application. Follow the instructions above to submit your CV online before the deadline.