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Job Title: Leader, Technology Acct Mgmt
Requisition Number: 5594BR
Budget Business Unit: International Markets
Location: Lagos, Nigeria
Organisation: MasterCard
Job Purpose:
To provide product sales support and customer implementation support for EWA products and programs.
Dimensions:
The incumbent will be based in Lagos, and will be responsible for providing operations support and managing individual customer projects and product implementations. These will include Credit, Debit/Prepaid & Advanced Payments projects for issuers, acquirers & Processors. This is a customer-facing role, requiring customer management skills in addition to project management and implementation support expertise.
Major Accountabilities:
• Thorough understanding of the customers' operational and processing environment for both issuers and acquirers
• Development of MasterCard's product strategy with the customer in close coordination with the Account teams in East West Africa
• Communication and coordination with the East West Africa Account teams and the regional Operations and Advanced Payments teams to ensure customers' projects are implemented on time
• Active participation in the customer planning process led by the Account teams
• Achievement of strategic project objectives.
Event management:
• Manages all operational issues and technical opportunities with top member/processor accounts within assigned countries
• Manages all credit and debit operational issues for members and/or processors and ensures compliance with all MasterCard technology enhancements.
• Serves as a central point of contact for customer issues, concerns and needs
• Takes time to understand and explore customer needs and acts at all times with the customer in mind
• Ensures problems of varying complexity are resolved to the customer's satisfaction
• Meets established deadlines and escalates issues which require additional resolution
• Ensures technical issues are resolved as needed by coordination with other corporate departments
Customer engagement:
• Analyzes and improves operational performance and profitability through reviews; training and communication of operational enhancements
• Communicates and consults with members and/or processors regarding any operations and technology development opportunities
• Analyses customer performance and uses MasterCard's tools to identify areas of concern or performance and manages the issue to successful resolution
• Ensures initiatives align with MasterCard business goals and processes are maintained to meet service and quality standards
Transfer of knowledge:
• Undertakes customer training on-site on all aspects of MasterCard products and services
• Travel required
• All other duties as requested
Knowledge and experience required:
• Degree with 5+ years experience in operations and business support roles
• Strong domain knowledge of the Payments market in MEA Region
• Sound understanding of Payments business dynamics and consumer behavior
• Knowledge of Payments technology and products
Skills required:
• Experience of managing and implementing MasterCard products and programs
• Communication & Presentation skills
• Leadership and project management skills
• Conceptual & Analytical skills
• Negotiation and Influencing skills
• Problem resolution
How to Apply:
• Visit Careers | Search for a Job Find a Career | MasterCard® (http://www.mastercard.com/us/company/en/careers/search_for_a_job.html)
• Click on "I Accept"
• Click on "Search Openings"
• Enter "Job Title" or "Requisition Number" as keyword
• Then Search to apply