Position: Team Member: Fraud Management
Reference: ZAIN1477
Business Unit: Zain Nigeria
Division: Finance
Location: Nigeria - Lagos
Basic Purpose:
• Detect and Prevent Subscriber and network Fraud using the FMS and other data sources.
• Conducting Fraud Investigations and estimating potential losses
• Monitoring subscriber's usage fraud and updating profiles based on usage.
• New Product Review and product assessment
• Ensure compliance of the new Near Real Time Roaming Data Exchange(NRTRDE)
• Ad hoc reviews and duties as may be required by the Team leader.
Main Duties & Responsibilities:
• Prepare fraud investigation/incident reports with recommendations for management.
• Managing and updating information on the fraud database
• Preparing and organizing Fraud Awareness /education sessions- E-mail, Presentations and Interactions.
• Providing other teams with information when required .i.e. credit control, internal audit
• To ensure NRTRDE implementation is effective and efficient and responsibilities are maintained within the agreed timeline/ Monitor all Tap In Roamers
• Conducting interviews, investigations(including CDR analysis) and process audits
• Preparing processes & procedures for fraud management
• Reviewing of other unit's processes & procedures and identifying control lapses which may lead to fraud.
• Reviewing Roaming/Postpaid & prepaid High Usage Reports (HUR)
• Establishing and escalating high/unusual or irregular patterns of usage that is typical to fraud/abuse for all subscribers.
• Carry out reviews on usage data ,sources of credit, to detect anomalies or suspicious activities that can lead to fraud
• Carrying out regular fraud checks on activation, migrations & deactivated subscribers.
• Reviewing the FMS Thresholds and Events on the Network when required.
• Reviewing New Products specifications for fraud indicators prior to launch of the product.
• Conducting usage checks on Desk phones, test lines, Float phones for indications of Fraud/abuse.
• Detect fraudulent customers who have not given ALL the details. Also detects dealer fraud where fictitious customers are activated
• Review of Commission payment greater than revenue/Returned cheques
• Review of backend entry /adjustments into SOG/ Minsat /HLR
• Adopt the use of I2 software for carrying out investigations and presentation of fraudulent subscriber pattern analysis.
• Provision of call detail records and other subscriber information to Law Enforcement Agents via Regulatory Unit.
• Provision of call details records to internal stakeholders i.e. internal audit, security and logistics
Competencies & Qualifications:
• University or relevant Degree
• 4 - 6 years experience in the Telecommunications industry
• At least 3 years experience in Fraud Management
Closing Date: 07-Jun-2010
Check here to apply: Zain Nigeria Jobs: Team Member: Fraud Management (http://careers.zain.com/careers/zaingroup/VacancyDetail.aspx?VacancyID=24382)