Position: Team Member: Fraud Management (Law Enforcement)
Reference: ZAIN1481
Business Unit: Zain Nigeria
Division: Finance
Location: Nigeria - Lagos
Basic Purpose:
• Provide 1st line support to all Law enforcement agents
• Monitoring subscriber's criminal usage and reporting to Law enforcement
• Law enforcement monthly reporting
• Educate Law Enforcement agents on various fraud indicators in the call records
• Understanding of the NCC regulations as it relates to provision of call records
Main Duties & Responsibilities:
• Prepare law enforcement Monthly reports
• Managing and updating information on the law enforcement database
• Preparing and organizing Fraud Awareness /education sessions- E-mail, Presentations and Interactions.
• Conducting interviews to ascertain that the request for call records is authentic
• Reviewing of other unit's processes & procedures and identifying control lapses which may lead to members of staff providing records to third party
• Develop process for provision of information & carrying out random checks on information in the KYC database.
• Provision of call detail records and other subscriber information to Law Enforcement Agents via Regulatory Unit.
• Provision of call details records to internal stakeholders i.e. internal audit, security and logistics
• liaison with other GSMA ,telcos etc with regards to CDR information
• Implement & update the provisions of the procedure for disclosure of subscriber information in compliance with NCC requirement,
• Carrying out preliminary CDR analysis/investigations to aid LEA's in their investigations
• Any other task as assigned by team leader
• Managing escalations to data warehouse, data integrity etc
Competencies & Qualifications:
• University or relevant Degree
• 4 - 6 years experience in the Telecommunications industry
• At least 3 years experience in Fraud Management
Closing Date: 09-Jun-2010
Check here to apply: Zain Nigeria Jobs: Team Member: Fraud Management (Law Enforcement) (http://careers.zain.com/careers/zaingroup/VacancyDetail.aspx?VacancyID=24493)
This vacancy has been extended till 25th June, 2010. Apply now before it is too late.