The InfoStride Forum

Job Title: Customer Service Representative
Location: Lagos
Company: Swift Networks
Sector: Telecommunications

Job Objectives:
The candidates will be responsible for interacting with customers to provide and process information in a courteous and professional manner, in response to inquiries, concerns and requests.

Knowledge, Skills and Competencies:
•   Basic computer knowledge - the person should be adept in using search tools, browsers, email features; and CRM solutions
•   Good written and oral communication skills - fast and correct typing, with proven ability to create grammatically correct responses
•   Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service
•   Knowledge of customer service principles and practices, ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product; Persistent and supportive attitude
•   Ability to treat people with respect under all circumstances and to instil trust in others while upholding the values of the organization
•   Ability to relate with customers and handle telemarketing
•   Sound knowledge of telephone etiquette and excellent listening skill

Minimum Qualification and Experience:
•   A first degree in Computer Sciences, Electrical/Electronics Engineering, Information Technology with a minimum of 2nd class honors, upper division, from a reputable university.
•   Experienced exceptional candidates with background in Business, Social Sciences and the Humanities with a minimum of 3 years' experience in a similar position can also apply.

Method of Application:
Qualified and interested candidates should apply through the link below:

Swift Networks Nigeria Job Application Portal (http://test.swiftng.com:600/applynow.aspx)

Deadlines: October 25, 2011.

Only eligible candidates will be contacted. Please note that applications received after the stipulated period will not be processed.