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Job Title: Back Office Agents - Madagascar
Job ID: GPS-0442602
Work country: Nigeria
Work city: Any
Company: IBM
Job area: Operations (all other)
Job category: Enterprise Operations
Business unit: CRM Practice
Job role: CRM Delivery Cust Svc Rep
Job description:
• The Back Office Agent is responsible for follow up all complaints and requests from customer received by email or coming from other department.
• The Back Office Agent is also responsible for keeping customers updated by calling them back.
• Problem solving and efficiency, will also be a key part of their role.
• Good Communication Skills.
Required:
• High School Diploma/GED
• At least 1 year experience in Problem solving Skills
• At least 1 year experience in Handling customer queries
• At least 1 year experience in Tele Calling
• English: Fluent
Preferred:
• Bachelor's Degree
• At least 2 years experience in Problem solving Skills
• At least 2 years experience in Handling customer queries
• At least 2 years experience in Tele Calling
For more information and online application: IBM Job Vacancies and Career Opportunities in Nigeria (https://jobs3.netmedia1.com/cp/find.ibm.jobs/NG/Back_Office_Agents_-_Madagascar/GPS-0442602/job/).