Standard Bank (known in Nigeria as Stanbic IBTC Bank) is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth.
Stanbic IBTC Bank now needs a talented and resourceful people in the following position(s) to help fulfill her business objectives and build customer loyalty:
Position: Regional Operations Manager
Job ID: 5421
Location: Nigeria – Lagos
Division: Operations
Position Category: Administrative
Employment Type: Full Time - Permanent
Job Purpose:
Overall Management of the Regional Card Centre through the support of expanding Card Issuing and Acquiring business in Africa, by attending to all direct and indirect customer touch-points within the Card Value Chain.
KRAs
•Deliver the committed financial performance for the Card Businesses represented in the countries within which we operate.
•Take full accountability for all aspects of the Regional centre inclusive of client contact centers, card production and delivery, suspense account clearing and settlement and escalations.
•Deliver a consistently acceptable customer experience throughout the card value chain etc.
Required Skills and Qualifications:
• Excellent verbal communication skills, sincere and articulate
• Good presentation and negotiation skill
• Able to convey factual information clearly.
• Diplomatic and tolerant in relaying and receiving information.
• Socially confident, quick to establish rapport and able to maintain relationships with customers
• Methodical, organized and detail-conscious
• Goal and Customer service-orientated.
• Results-orientated, competitive, adheres to turn-around times/deadlines.
• Adapt readily to changes in structure, systems, procedures, new products etc
Required Competencies
• Minimum of a B.Sc or its equivalent in a business related course
• A relevant Masters degree or professional qualifications will be an added advantage
• Minimum of 8 years banking experience, with at least 4 years in managerial capacity in the related sector
Experienced, product discipline
Ability to gain and maintain an in-depth knowledge of
•macro issues in Nigeria and Globally
•our global footprint
•our global offering
•our capital / liquidity strategy
Excellent use of Computer operating systems e.g. Powerpoint, Word, Excel and the Internet.
For more information and application: Stanbic IBTC Bank Nigeria Jobs: Regional Operations Manager (https://careers.peopleclick.com/careerscp/client_standardbank/external/jobDetails.do?functionName=getJobDetail&jobPostId=9181&localeCode=en-us)