Standard Bank (known in Nigeria as Stanbic IBTC Bank) is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth.
Stanbic IBTC Bank now needs a talented and resourceful people in the following position(s) to help fulfill her business objectives and build customer loyalty:
Position: Collections Officer
Job ID: 5481
Location: Credit
Division: Credit
Employment Type: Full Time - Permanent
Job Purpose:
To minimise roll rate of potential Non Performing Loans through effective and efficient collection strategies and skills.
Key Accountabilities:
• Daily actioning of the loan arrears report & VAF arrears report as assigned by the Collections Team Leader.
• Maintain daily call activity logs of RPCs, PTPS & PTPKs.
• Strict adherence to work and break schedules.
• Effective utilization of daily reports to ensure regularisation of all pre-NPL accounts.
• Educate Customers when necessary.
• Watchlisting of accounts when due.
• Other duties as assigned by the Collections Team Leader.
Required Skills and Qualifications
Educational Qualification:
• Minimum of a B.Sc degree in social sciences
Work Experience:
• One year experience in a Credit Collections environment.
• Ability to work with large spreadsheets
• Required Competencies
Technical Competencies:
• Sound knowledge of retail lending analysis techniques, advances, credit criteria, credit policies, risk and financial analysis, credit control and application thereof.
• Sound understanding of the Bank's products suite – Unsecured Lending, Home Loans, Vehicle and Asset Financing etc.
• Sound knowledge of SBG's credit policies and processes.
• Working knowledge of MS Office suite with emphasis on MS Excel
Personal Skills:
• Communications skills.
• Conflict management.
• People Management and leadership.
• Negotiation skills.
• Good reporting skills.
• Sound judgement abilities.
• Empathy.
For more information and application: Stanbic IBTC Bank Nigeria Jobs: Collections Officer (https://careers.peopleclick.com/careerscp/client_standardbank/external/jobDetails.do?functionName=getJobDetail&jobPostId=9270&localeCode=en-us)