UNIC Health, an advisor to BUPA and an AXA partner, is a leading underwriter of health insurance products applicable in Nigeria and overseas. UNIC is currently hiring for the following position:
Position: Medihelp Team leader/Dispatcher
Role: Medical
Career Level: Entry
General Responsibilities:
• Manages the delivery of the following Medihelp services for the duration of their shift
• Ambulance dispatch (primary and secondary)
• Medical advice
• Medical directory services
• General customer care
• Assistance (home visit, evacuation, appointment arrangement, GOP, claims investigation, medical report, travel assistance)
• Note: The Team Leader now functions as the dispatcher.
The Responsibilities/Duties Of The Medihelp Team Leader Include The Following:
• Liaises with the Medihelp supervisor, call centre manager and operations manager/advisor to deliver a 24/7 Call Center service
• Coordinates and supervises the activities of other members of the team (including dispatchers)
• Takes 199, 888, 274, 177, 686 and any other calls ending in the Medihelp section of the CC
• Assists in taking calls
• Handling difficult calls
• Reporting duties:
Click here (http://unicinsurance.com/Pages/Register.aspx) to apply online.
Only shortlisted candidates will be contacted.