Job Title: Technical Account Manager Nigeria (714945 -External)
Job Category: Services & Consulting
Location: Nigeria, Lagos
Job ID: 714945
Product: (Not Product Specific)
Division: Services & Support
Job Description:
The Technical Account Manager (TAM) provides support delivery management of Premier issues and services designed to improve customer IT operational health in assigned account(s)
The TAM:
• Is the trusted advisor to the account's Customer Support Manager (CSM) and the Microsoft owner of the customers IT operational health
• Manages support delivery on reactive incidents provided by Microsoft CSS
• Knowledgeable on a wide range of Microsoft technology with industry recognized IT Operations certification
• Maintains Support Delivery Plans that sales can use for opportunities and renewal
• Manages the delivery and follow-up of proactive support designed to reduce reactive support cases and costs
The value the TAM brings to the customer is successful operation, and hence realization of value, of Microsoft products. The value the TAM brings to Microsoft is increased customer satisfaction, reduced support costs, and awareness needed around product improvements.
The Technical Account Manager is the only long term, relationship based, customer facing support role.
Qualifications:
• 3-5 years related experience.
• BA/BS degree in Computer Science, Engineering.
• Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling.
• Training and certification in ITIL Foundation Certificate - required.
How to Apply:
Application is online. Click below for more information and to apply online:
Microsoft Nigeria Job: Technical Account Manager Nigeria (https://careers.microsoft.com/JobDetails.aspx?ss=&pg=0&so=&rw=2&jid=13740&jlang=EN)