(http://www.theinfostride.com/forum/index.php?action=dlattach;topic=14567.0;attach=804;image)
Job Title: Manager - Account Delivery (Enterprise Services)
Reference: 680282
Location: Nigeria-Lagos
Schedule: Full-time
Company: Hewlett-Packard (HP)
Sector: Technology Solutions Provider
Description:
• Develops and nurtures senior mgmt or executive-level relationships with the customer
• Owns customer operational relationship: develops & nurtures to excellent customer satisfaction
• Understands customer at local, country, region & Worldwide (WW) level to analyze delivery requirements & contribute to customer strategic business plan
• Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
• Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan
• Owns cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls
• Ability to effectively and proactively manage risk for high to very high risk projects
• Hires & leads cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans
Education and Experience Required:
• First Level University Degree or equivalent combination of education and experience.
• 8 - 12 years relevant business experience
• Multi cultural and x-region experience desired
• Information Technology Information Library (ITIL)/Information Technology (IT) Service Management (ITSM) experience
Knowledge and Skills Required:
• Ability to build & manage strong customer relationship at the executive level
• Excellent influence & negotiation skill
• Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
• Ability to understand & analyze an issue or problem to develop & implement a corrective action plan
• Applies appropriate knowledge and methods to resolve very complex business issues
• Leadership ability to build & manage a cross cultural, cross tower, cross business team for effective & efficient customer support
Competencies:
• Critical Competencies to Drive Business Results
• Business Execution & Performance Monitoring
• Program Tracking and Reporting
• Cost and Budget Management
• Coaching/Supervision
• Outsourcing Methods/Processes
• HPS/BU Business Context
• HPS/BU Solutions
• HPS Solution Interfaces
• HPS/BU Implementation
• HPS/TS Solution Selling
• Change Management
How to Apply:
Please follow the steps below for further information and to submit your application:
1. Visit this link: Search Jobs - HP (http://hp.taleo.net/careersection/2/jobsearch.ftl?lang=en)
2. Under "Job Number", type the Reference Code.
3. Then, click "Search for Jobs".
HP Nigeria Job Vacancy for Account Delivery Manager is still open for application in 2012. Follow the posts above to submit your CV online. The requirements and application link still remain valid. Good luck!