The Gillmor Gang goes enterprise in a conversation with Paul Greenberg, the eminence grise of the CRM, now Social CRM world. Gangsters John Taschek and Steve Gillmor decrypt Paul's latest report (http://www.zdnet.com/blog/crm/crm-2012-forecast-the-era-of-customer-engagement-part-i/3753?tag=mantle_skin;content) from the front. Produced and directed by Tina Chase Gillmor @tinagillmor. Recorded live Wednesday, December 28, 2011.
@stevegillmor, @jtaschek, @pgreenbe
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