Job Title: Relationship Manager, Int'l Org., Public Sector Group
Job ID: 7755
Location: Abuja, Nigeria
Division: Personal and Business Banking
Position Category: Sales & Marketing
Company: Stanbic IBTC Bank Plc (a subsidiary of Standard Bank Group)
MAIN PURPOSE OF THE JOB
• Owns the client relationship with the bank
• Responsible for managing client portfolio, accountable for total clients revenue and cross selling all the bank's products and services
• The main focus of the role is to sell the Bank's products with a view to ensuring that the best solutions are given to the client in a value adding way.
• Win new IO relationships – the Embassies, Local & International NGOs, Bi-laterals etc
• Manages IO client portfolio and client relationship to maximize cross selling revenues and client profitability.
• Responsible for liaising with Credit Department (if necessary), providing inputs during credit origination, evaluation and the execution of credit offers.
• Prospecting for new IO clients.
• Manages client budget across all products as approved and also ensuring organic growth through new transactions.
• Liaising with product houses to facilitate new opportunities for both new and existing Clients.
KEY PERFORMANCE MEASURES
• Meets financial targets
• Works within agreed turnaround time for all processes
• 100% Customer Retention
• 80% Customer Satisfaction (Customer satisfaction survey)
• Minimum Multirater Score
• Cross sell Ratio
• Asset Utilisation
• Actual number of new customers
HIGH DIMENSIONS OF THE JOB
• High relationship management of the Clients
• Matrix relationship within the group
• Interface with all product houses
• Should create a wide sphere of influence within the organizations.
IMPORTANT RELATIONSHIPS
• Liaise with all product houses – Internal Relationship
• Liaise with CIB Research team for sector research
• Required to demonstrate strong leadership, communication, negotiation and interpersonal skills
• Contact person with the relevant Management Team member of Client Organizations – External relationship
• Liaise with relevant regulators
• Liaise with relevant industry counterparts
• Liaise with Credit (if necessary) for all credit facilities – Internal Relationship
REPORTS
Preparation of call plans, account plan, call memos and status reports on all clients (Daily/Weekly/Monthly)
Preparation of monthly performance report with inputs from Business Mgt team
Routine monitoring of all arrangement, with client to optimize outcomes
PROBLEM SOLVING, PLANNING & DECISION MAKING
• Strategic Advisor to the Client
• Make informed decisions on the appropriate solutions to Clients' needs.
• Ability to escalate issues in a timely manner
• Should conduct root cause analysis as required.
Planning:
• Weekly, monthly and Yearly
Decision making:
• Should consider factors that are relevant when making decisions, e.g. socio-economic dynamics, business needs, market trends.
• Where decisions will be based on limited information, the RM should relatively determine amount of risk, is required to collate and analyze information from a number of sources
Minimum Qualifications:
• B.Sc
• Knowledge of all Bank products and services
• Conversant with CBN regulations
• Products/services, local target market
• Technical skills required include computer literacy, sales skills, accounting/budgeting skills, risk management ability, credit evaluation skills
Experience:
• Minimum of 5 years experience (depending on level)
• Experience as Trade sales executive, Debt solution analyst, Transactional Banker, Account Executive will be key for the job holder.
• Would require 3 months of full time training/exposure on the Bank's products, services and processes. And would continue to have on-the-job-training (especially on new products / processes)
Personal Competencies:
• The jobholder should have good verbal and written communication skills, negotiation skills, pays attention to detail, methodical, diplomatic, able to handle pressure/conflict, result-orientated, good numerical ability, people management skills, team player, able to retain optimism despite setbacks, self-motivated.
How to Apply:
• Visit Standard Bank Nigeria Jobs (http://corporateandinvestment.standardbank.co.za/pages/careers_rms/nigeria/jobs.html) Portal.
• Scroll down and enter the "Job ID" in the field provided named "Search by Job ID"
• Click on "Search".
Deadline: January 29, 2012.
Relationship Manager (Public Sector Group) Job in Nigeria (http://www.jobnavy.com/job/668/relationship-manager-public-sector-group-job-in-nigeria-at-stanbic-ibtc-bank-plc/)