Job Title: Premier Field Engineer – Exchange (PFE Exchange – Nigeria /French)
Job ID: 781414-72210
Location: Nigeria – Non Location Specific, NG
Job Category: Customer Service & Support
Division: Services & Support
Organisation: Microsoft
Role Purpose:
• To provide Onsite Support Services and Incident Prevention Services to Microsoft
• Premier Customers.
• Build very successful relationships with your customer through the delivery of a high-quality technical engagement in a specific technology area.
• Delivery of an excellent service is essential to promoting the Onsite services as the most customer focused offering available.
• The engagements may be short-term demand-led or longer term engagements with a dedicated customer.
Team/ Department Mission:
• As part of the Customer Service and Support (CSS) the Premier Filed Engineering Services organization delivers Rapid Onsite Support Services and Incident Prevention Services to MS Enterprise customers.
• The PFE engineers help Premier customers during the "operate" and "improve" phase of the MS product usage.
• The Support Service can be proactive for workshop and SKU service delivery and reactive as well as response on critical situations.
• Increase service availability for Microsoft's Enterprise Customers by providing proactive support consulting in a specific product or Technology area.
Key Accountabilities: – Use an adequate technical expertise in troubleshooting to support reactive cases – Deliver proactive onsite support and knowledge transfer to the customer – Drive on preventing incidents during your customer visits – Deliver SKU services and customized workshops. – Drive high customer satisfaction on GTSC support incidents. – Maintain deep knowledge of latest products and configurations of Enterprise
Key Success Criteria: – Achievement of personal and team objectives. – Customer and account team feedback. – Ongoing feedback through appraisals – Regular 1:1s with team manager – Yearly formal review – Alignment with Microsoft values.
Knowledge, Skills and Experience: – Face-to-face customer engagement skills. – At least 2 years experience supporting Enterprise customers with. – Excellent written, oral and presentation skills. – Strong English – Awareness of corporate environments and their business requirements
Qualifications: – MCSE certification or job experience. – Degree qualification or equivalent experience. – ITIL/Service Management experience or 3rd level support experience.
Special Requirements/Additional Information e.g. Language skills: – The majority of time will be spent on customer sites.
Therefore the following requirements are essential: – Full driving license – Ability to travel – At least 4 days per week at customer site. – Availability to work outside of business hours when required as agreed on before
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Premier Field Engineer Job (http://www.jobnavy.com/job/938/premier-field-engineer-job-at-microsoft-nigeria/)
This position, Premier Field Engineer Job at Microsoft Nigeria has been re-advertised in February 7, 2012. If you are interested and qualify, please follow the instructions in the first post to apply. Good luck!
PFE Exchange Job at Microsoft Nigeria has been re-advertised on 2nd March 2012. Follow the instruction above to submit your application online.