Job Title: Regional Support Center Process Analyst
Job Number: 1104632
Location: Globally Flexible
Job: Information Technology
Company: Baker Hughes
At Baker Hughes the purpose of this job is to:
• Provide level 2 process support to local and regional users, as well as provide global support of process area in which involved.
• Support all aspects of A-B-C IT solution deployment model.
Duties and Responsibilities
• Establish and develop effective relationships within the business.
• Investigate, diagnose and resolve Level 2 issues within agreed service levels.
• Conduct Root Cause Analysis of problems and implement appropriate corrective actions and improvements.
• Develop business cases, functional requirements documentation and prototypes when required
• Perform quality assurance testing of new software releases
• Assist in the change management activities required during, after, and post deployment for new solutions
• Augment the deployment teams for system implementations
• Audits and drives adoption of global processes and promotes best practices.
• Identifies training requirements and delivers required training support for end users
• Experience, Skills and Knowledge required
• Experience in a business facing IT role and/or customer service environment
• A broad awareness of business processes in manufacturing, product engineering, supply chain, reliability, HS&E, finance, sales and marketing, and HR, or a deeper level of knowledge in one or two of the processes.
• Demonstrated capability to interface with multiple levels of management and departments
• A broad awareness of business processes in manufacturing, product engineering, supply chain, reliability, HS&E, finance, sales and marketing, and HR.
• Knowledge of major standard hardware and software systems
• Knowledge of online technical resources
• Process improvement and measurement skills
• Ability to leverage support best-practices from other regions of the organization
• Excellent analytical, organizational, and multi-tasking skills
• Effective communication skills, including written, verbal, and presentation skills
• Exposure to SAP, Maximo and other major systems would be beneficial.
Education required:
• ITIL, CMMI, IIBA,CBAP, PMP or PMI Project Management preferred
• Bachelor's Degree in Business or a Technical Degree
How to Apply:
• Visit Baker Hughes Taleo — External Job Portal (http://u.theinfostrides.com/l7ogt).
• Enter the "Requisition ID" in the space provided
• Click "Search for Jobs" for more information and online application for the position.
Regional Support Center Process Analyst Job (http://www.jobnavy.com/job/1409/regional-support-center-process-analyst-job-at-baker-hughes-nigeria/)