Job Title: Team Leader – Uganda
Job ID: GPSD-0462973
Location: Lagos, Nigeria
Job Area: IT & Telecommunications
Company: IBM Nigeria
Sector: IT & Telecommunications
Job description:
• The Business Operations Team Leader is a supporting role to the Business Operations Manager. The Team Leader will assist in managing the daily operations along with the Business Operations Manager in order to achieve/exceed Performance Indicators (PI'S) and Business Performance Indicators (BPI's) as contractually agreed with IBM's client.
• This Team Leader role is to supervise all processes involved with the customer service being provided and to deal with day to day people issues within their team, including training and development. You will provide daily guidance, support, coaching and direction to your team assisting them to deliver great customer service. You must actively promote your team in order to help develop their skills through coaching, call monitoring and related projects. In addition to promoting great performance of individuals you should have the ability to address poor performance and create action plans and monitor individual performance accordingly.
Required:
• Bachelor's Degree
• At least 3 years experience in Leadership and Communication skills
• English: Fluent
Preferred: At least 5 years experience in Leadership and Communication skills
Application Link: IBM Nigeria Job Portal
Team Leader Job (http://www.jobnavy.com/job/1539/team-leader-job-at-ibm-nigeria/)