Job Title: PFC / Telesales
Job ID: 322362
Location: Ikeja, Nigeria – SCB
Job Function: Consumer Banking
Company: Standard Chartered Bank Plc
Job Description:
• The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the General Mass Market segment, uncovering customer's needs and providing them with the right product & service solution from the full range of Consumer Banking products offered.
• In addition to acquiring new to bank customers, the role holder will manage an assigned portfolio of high value customers segment to further deepen existing relationships and grow share of wallet / potential value within the Bank.
• It is expected for the role holder to be customer centric and provide excellent customer service to complete customer's experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customer's needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
Key Roles & Responsibilities:
Client Acquisition & Value Management (Required) *Solicit new to bank customers *Extend existing customers¿ relationships into additional / new product areas *Grow & improve customer's value and profitability by engaging & deepening existing customer's relationships *Convert customer leads to sales *Generate potential new leads for other parts of bank e.g. Private Bank
Client Acquisition & Value Management (Excellence) *Successfully improve & continuously grow customer value & portfolio size by deepening existing customer relationships *Successful and consistent conversion of leads to sales *Upgrade potential customers to Excel and Private Banking
Consultative & Needs Based Selling (Required) *Consultative selling of multiple standard products to customers based on identified needs
Consultative & Needs Based Selling (Excellence) *Refer to product specialists to advise and promote more complex products based on identified needs
Relationship Mgmt (Required) *Proactively engage customers, establish & deepen relationship *Qualify customer requirements appropriately *Provide advice on potential financial solutions based on identified needs *Provide advice and respond appropriately to less complex queries
Relationship Mgmt (Excellence) *Build on existing relationships to grow/ and develop customers portfolio *Continuous engagement and build emotional connection with customers *Cultivates a customer pipeline *Anticipate future basic product needs given analysis of current state
Transaction Processing (Required) *Accurately process transaction documentation
Transaction Processing (Excellence) *Identify opportunities for transaction processing improvements
Qualifications & Skills
Credit Risk Analysis (INTRODUCTORY)
Customer Relationship Management (Core)
Data Conversion & Reporting (Core)
Legal & Regulatory Knowledge (Core)
Market / Competitor Knowledge (Core)
Product knowledge (Core)
Risk Management (Core)
Needs profiling & analysis (Core)
Negotiation & Objection Handling (Core)
Needs Based / Consultative Sales Skills (Core)
Excellence in Role:
Credit Risk Analysis (Core)
Customer Relationship Management (Advanced)
Product knowledge (Advanced)
Needs profiling & analysis (Advanced)
Needs Based / Consultative Sales Skills (Advanced)
Additional Job specific skill or knowledge area;
Social / Networking skills
Phone based conversation skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Method of Application:
Application is online. Use the following instruction to submit your application:
1. Visit this link: Standard Chartered Bank Careers Page (http://u.theinfostrides.com/yKcZK)
2. Enter the 'Job Title' as Keyword OR Select Nigeria-SCB under 'Select Location' when switched to 'Advanced Search
3. Click on search
4. Then, click on the job title to read more information about the job and submit your application.
PFC / Telesales Job (http://www.jobnavy.com/job/2075/pfc-telesales-job-at-standard-chartered-bank-plc/)