Job Title: Customer Service Manager
Location: Lagos
Organisation: ACCION Microfinance Bank Limited
Sector: Microfinance / Banking
Summary of Role:
• The candidate will be responsible for maintaining up to date records and customer profiles, managing KYC , ATM, POS CQ forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances and initiating corrective actions, establishing and communicating service metrics; monitoring and analyzing results; implementing changes, maximizing customer operational performance by providing help desk resources and technical advice.
Requirement:
• Candidates for this position must possess minimum of HND/ BSc in any discipline,
• MBA will be an added advantage, minimum of 5years work experience in KYC , ATM, POS CQ Management, good Marketing skills and Relationship Management.
• Good Telephone etiquette, Impeccable Communication and Interpersonal skills, good knowledge of Micro finance or service industry.
Method of Application:
Apply with your CV, cover letter, and EXCEL SHEET following the format below.
- | Full Names | Position Applied | Qualification | Telephone Number | Email | Yrs of Exp. | Yr of Graduation | NYSC | MBA | Prof. Qualification | Date of Birth | Address | City | State | ****
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Customer Service Manager Jobs in Nigeria (http://www.jobnavy.com/job/2129/customer-service-manager-jobs-in-nigeria-at-accion-microfinance-bank-limited/)
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Job vacancy for Customer Service Manager at ACCION Microfinance Bank Limited has been re-advertised. The new deadline is now 30th April, 2012. Follow the steps above to submit your application.