Job Title: Customer Service Director – Lagos, Nigeria (International Airport Operations)
Job Number: LOS11721-CA
Location: Lagos, Nigeria
Job: Airport Operations / Cargo
Primary Location: NG-LA-LOS – Murtala Muhammed International Airport
Organization: United Airlines / Continental Airlines
Where do you want your career to take you? Chances are, you can get there with United Airlines. Our environment is open, honest, and focused on your success. So choose a career path. And rediscover what it's like to enjoy your job.
Overview:
• Entails working with the ground handler to supervise check-in, ramp and baggage operations for the arrival and departure of United flights and ensuring vendor compliance with all security requirements and regulations.
• Meeting, boarding flights and assisting customers wherever required.
• Other duties including back office administration and full operational supervision to ensure the smooth and professional service to our customers, both internal and external.
Education:
• High School Diploma or equivalent school leaving certificate required
Certification:
• International GSC qualified preferred
Knowledge/Skills:
• Proven track record of reliability required
• Professional image and appearance required
• Strong communication skills required
• Public contact experience is essential
• Fluent in English (written and oral) required
• Fluent in some of the local dialects (written and oral) preferred
• Working knowledge of the region and have some exposure to all areas of airport operations preferred
• Flexible approach to work standards and duties required
Experience:
• Public contact experience required
• Working knowledge of the region preferred
• Some experience in all areas of airport operations preferred
Other:
• Must be able to live and work in Nigeria without visa sponsorship or support required
• Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation
• Regular attendance and punctuality in accordance with United's policies is required
• Attendance is required at work location
This position is localized in Nigeria and is NOT an Ex Pat position and you will be on local terms and conditions
How to Apply:
• Visit United Airlines
• Nigeria Job Portal (http://u.theinfostrides.com/unitedairlines)
• Enter "Job Number" in the space provided
• Click "Search for Jobs"
• Click the job title for online application
Invitations to interview may be sent via email. Please be sure to check your mailbox frequently and ensure that communications from Taleo.net are not blocked.
Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.
Customer Service Director - Airport Operations Job (http://www.jobnavy.com/job/2251/customer-service-director-airport-operations-job-at-united-airlines-continental-airlines/)