Job Title: Personal Financial Consultant – City Mall Branch (X2)
Job ID: 327464
Location: Lagos, Nigeria – SCB
Company: Standard Chartered Bank Plc
Job Description
• Accountability for the acquisition and growth of Personal Banking customer relationships in accordance with business goals
• Accountability for planning, managing, and directing the business focus on the Personal customer segment in the country
• Advice, Guidance and recommendations on overseeing supervision of customer service operations
• To ensure smooth and efficient provision of services to customers.
• Tracking service quality standards
• Report and resolution of complaints
• Elimination of root causes of complaints In-branch customer experience
Key Roles & Responsibilities
• Managing the customer service function to ensure the delivery of quality service to customers, the projection of a professional and warm image, maintenance of operational controls and improvement in operational efficiency.
• To acquire , grow and deepen customer relationships in the Wealth segment and SME segment through excellent service delivery, with special focus on the analysis of their personal , financial as well as investment needs and objectives
SERVICE QUALITY
• In consultation with GM wealth, determine monthly plans and implement sales and service process to achieve committed targets for incremental business from existing wealth customers.
• Provide truly professional customer service to achieve a high level of customer satisfaction and retention
• In liaison with the Branch Manager, plan and manage staff administrative issues for direct reports
• Supervise day to day operational activities in the front office.
• Ensure all positions are manned
• Carry out responsibilities as may be assigned from time to time.
• Ensure ongoing self development
ACQUISITION & PORTFOLIO MANAGEMENT
• Attend to customer sales/enquiries
• Evaluate customer needs and provide advice as to products required
• Cross sell bank's products to current/potential customers
• Carry out effective sales and Relationship management through direct sales and referrals
• Grow and manage customer base in the Personal /SME Portfolio segment
• Complaint handling and resolution
• Card/Cheque book custodian
OPERATIONAL RISK MGT AND CONTROL
• Ensure money laundering requirement as follows:
• Monitoring of Branch registers to ensure compliance with standards.
• Ensure reduced / minimal operational irregularities.
• Monitoring of vault cash limit
• Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
• Analysis and reporting of management statistics
RISK MANAGEMENT & COMPLIANCE
• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• Ensure full awareness of all policies relating to operational risk, sales processes, mis-selling, etc and comply with the same.
• Read, understand and comply with all provisions of the Group Code of Conduct.
KYC / money laundering
• Ensure you remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the key principles in relation to: "identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers".
Qualifications & Skills
• Graduate with 1 year experience.
• Well developed strategic perspective and forward planning ability
• Analytical and problem solving skills coupled with decision making ability
• Good interpersonal and communication skills.
• Excellent leadership and team building qualities
Method of Application:
Application is online. Use the following instruction to submit your application:
1. Visit this link: Standard Chartered Bank Careers Page (http://u.theinfostrides.com/yKcZK)
2. Enter the 'Job Title' as Keyword OR Select Nigeria-SCB under 'Select Location' when switched to 'Advanced Search
3. Click on search
4. Then, click on the job title to read more information about the job and submit your application.
Personal Financial Consultant - City Mall Branch Job (http://www.jobnavy.com/job/2708/personal-financial-consultant-city-mall-branch-job-at-standard-chartered-bank-plc/)