Job Title: PFE Manager
Job ID: 790096-77862
Location: Lagos Nigeria
Organisation: Microsoft Nigeria
Premier Field Engineering is a global team that delivers world class support earning customer confidence, trust and loyalty by improving customer health through the optimization and successful implementation of Microsoft technologies. Premier Field Engineering Managers drive the successful oversight of the support delivery business and its resources within the Services Practice
The PFE Manager is responsible for four areas of the support business including:
•Operational Excellence
•Delivery Excellence
•Business Management
•People Management
Their value is in developing and maintaining high performing teams that deliver quality services in a profitable way.
Key initiatives for this role include:
•Customer Health Index initiative
•Workforce Planning
•Growth and Innovation surrounding the PFE catalog of services
•Continued focus on Customer Satisfaction
•Team Readiness & development according to role readiness roadmap with emphasis on customer health
Successful execution in this role will require focus in the job function areas outlined above.
Some of the key decision making for this role includes:
•Hiring, performance evaluation ratings and commitment setting.
•Using key performance indicators, this position will make many business decisions affecting Regional specific CPH/CPM for Dedicated and Transactional Engineers.
•Participating in escalations that include decision making on behalf of the services organization could require additional Premier management escalation.
This role is responsible for support program rollout and may be asked to participate in strategy or design work related to the service support organization.
•Performance Review Process
•RoleGuide – task & skill assessment, target learning roadmaps.
•Premier Service Support Delivery Management Process
•Escalation Response Management
•Customer Satisfaction Survey Process
•Enterprise Service Support Delivery Core Data Reporting
Qualifications:
•A minimum of 2 years or more experience in front line management in an enterprise support environment
•3+ years experience in business and process management
•Solid experience in regards to design and management of a high performing datacenter is a must.
•Experience with negotiation and implementation of customer SLA and OLA is a requirement
•Working knowledge and experience in teaming with MS Partners
•Experience with working with virtual and remote multi-cultural teams
•Value proposition level understanding of Microsoft products and services
•Prior account planning and delivery experience preferable in a service environment
•Proven record for delivery business results and customer satisfaction
Application Link: Microsoft Nigeria Job Portal (http://u.theinfostrides.com/u5hGV)
PFE Manager Job (http://www.jobnavy.com/job/2749/pfe-manager-job-at-microsoft-nigeria/)
Job Vacancy for PFE Manager Job at Microsoft Nigeria is still open for application. Submit your application by following the instructions in the first post. Good luck!
Premier Field Engineering job vacancy at Microsoft Nigeria was again re-advertised yesterday. All information in the first post remain valid.