Job Title: Assistant Manager, Call Centre – Gates Project
Location: Gombe
Job Profile:
• This position reports to the Gates Project Manager, the successful candidate will be responsible for developing and updating a data base of common complaints ailments of pregnancy, childbirth and that of the new born and proffer common solutions to these issues.
• She will conduct spot-checks of linkages and referrals between the Community Health Workers and Emergency Transport Scheme volunteer drivers.
• She will also conduct quality checks on messages provided to callers. In addition, she will lead the development of monitoring tools with Monitoring and Evaluation (M&E) Officers and ensure the collation of all monthly reports to be submitted to the Project Manager.
• The success till candidate will participate in quarterly review meetings, conduct Call Centre meetings and send minutes to the Project Manager regularly.
Qualifications/Experience:
• Minimum Academic/Professional Qualifications required for the position:
• Must be a registered Nurse/Midwife. A degree in Nursing will be an added advantage.
• Must possess minimum five (5) years experience in a health facility as a practicing Midwife.
• Ability to speak and write fluently in Hausa and English language is very essential to this position.
• Must possess excellent planning, team building and organizational skills.
• Must be able to work with minimal supervision.
• Must have cognate skills in computer appreciation.
• Must possess a high level of integrity.
• Must have good communication and excellent interpersonal skills.
• Previous experience ill a call centre will be of added advantage.
Note: FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY.
Deadline: 10th May, 2012.
Assistant Manager, Call Centre - Gates Project Job Vacancy in Nigeria (http://www.jobnavy.com/job/3004/assistant-manager-call-centre-gates-project-job-vacancy-in-nigeria-at-society-for-family-health-sfh/)