Location: Lagos
URL: www.etisalat.com.ng (http://career.etisalat.com.ng/career/www.etisalat.com.ng)
Description:
Division: IT Service Management & Administration
Reports To: Manager-IT Service Management
Job Summary:
Develop and maintain Etisalat Nigeria IT department business process framework in line with globally accepted process best practices and tools
Model IT department business processes using best-in-class technological applications
Develop and deploy processes in line with IT department operational excellence targets
Ensure timely and efficient implementation of approved audit plan for the IT department
Assist the Head-IT Service Management in driving effective review of IT department operations in line with the company's risk profile
Principal Functions:
Document and deploy processes to enforce and enhance service delivery in line with the IT department strategic objectives and KPIs
Design the to-be processes based on the defined metrics and take into consideration the peculiarity of the department's operations
Create awareness for process improvement and facilitate implementation of the process review gap analysis reports
Train process owners, subject matter experts, and process writers on process standards and tools, measurements and improvement steps
Execute quality management improvement plans/ projects based on the IT department's strategy and requirements
Execute enterprise process interface management model
Monitor process maturity levels based on defined IT department framework
Participate in process reviews in order to optimize customer interfacing processes
Participate in corporate reporting and governance
Perform any other duties as assigned by the Manager-IT Service Management
Educational Requirements:
First degree or equivalent in any relevant discipline
Postgraduate/ professional qualifications/certifications in related fields/ disciplines will be an added advantage
Experience & Skills:
Between two (2) and five (5) years directly relevant post-NYSC work experience within a technology environment covering knowledge of process modelling tools and demonstration of excellent presentation skills
Click to apply on or before 24th May 2012
Apply to this job (http://career.etisalat.com.ng/career/job/129/specialist-process-design-audit-at-etisalat-nigeria/)