Job Title: Telecom Business Operations Billing Lead – Malawi
Job ID: SO_DEL-0492954
Location: Nigeria
Company: IBM Nigeria
Job description:
• Coordinating the billing functions of the 3 sections of the billing department i.e., Post-paid, Prepaid and data billing.
• Responsible for the end- to –end post-paid billing process by ensuring that rating of files is up to date and all files have been rated successfully. Invoices are sent to the business in time for distribution to all subscribers.
• Coordinating the functions of all Value Added Systems that fall within the scope of IBM. Ensure systems are being backed up, and availability of each VAS service is per business agreed target KPIs
• Ensure timely resolution of all billing and Value added services issues raised by the business. Depending on the severity each raised incident to be resolved as per business agreed MTTR (Mean time To resolve). Own and ensure closure of billing related severity 1 incidents.
• Weekly and monthly reports to the Country service manager and Telecom Business Operations competency lead on various performance or milestones achieved in the billing systems. Reporting on various billing system KPIs to the service management
Required:
• Pre-University qualification
• At least 3 years experience in Coordinating the billing functions of the 3 sections of the billing department. Post-paid, Prepaid and data billing
• At least 3 years experience in Team management,Preparation of weekly and monthly reports
• English: Fluent
Preferred:
• At least 5 years experience in Coordinating the billing functions of the 3 sections of the billing department. Post-paid, Prepaid and data billing
• At least 5 years experience in Team management,Preparation of weekly and monthly reports
Application Link: Job Application Portal (http://u.theinfostrides.com/vi4TF)
Telecom Business Operations Billing Lead Job (http://www.jobnavy.com/job/3942/telecom-business-operations-billing-lead-job-at-ibm-nigeria/)