Job Title: Client Services Executive
Job ID: 9220
Location: Nigeria
Company: Stanbic IBTC Bank Plc (a subsidiary of Standard Bank Group)
Sector: Banking and Finance
Position Description:
• The Client Service Executive is responsible for ensuring that the needs of clients, both existing and prospective are adequately satisfied.
• He/she is responsible for attending to clients' request/enquiries via emails, telephone etc.
• The Client Service Executive is responsible for educating clients on the Company's policies, products, and services. He/She acts as an interface between the client and the organization and communicates clients' feedback to the organisation.
• The Client Service Executive is responsible for serving customers by delivering excellent service to clients thereby maintaining customer satisfaction and retention (customer loyalty).
Key Responsibilities:
The Client Service Executive has responsibilities to the following key stakeholder group;
The Clients:
• Responsible for attending to walk-in clients, and ensuring that their needs are adequately met in a professional, courteous and efficient manner.
• Providing error free and timely information, with regards to clients' enquiries via the email within 24 hours.
• Build Customers interest in the services and products offered by our company
• Responsible for ensuring that the Company's products are not mis-understood by the clients.
• Cross-selling other products of the Group.
• Ensuring that the right and relevant information is communicated to the clients at all times.
• Having an adequate knowledge and understanding of the processes and procedures of the company, and effectively communicating same to the clients should the need arise.
• Ensuring that excellent and fantastic services are delivered at all times to clients by going the extra mile to ensure customer satisfaction.
Qualifications: B.Sc or Equivalent in Social Sciences
Knowledge:
• Sound knowledge of telephone etiquette and applications
• Excellent use of Microsoft Office Application and other technology based tools
• Adept in using e-mail features, attaching files to correspondence, utilizing tracking and management features.
• Understanding of the capital market & its operations, products and services
• Understanding of Research and other financial sector reports.
Experience:
• Experience in delivering superior customer service via telephone
• Experience in managing people and situations
How to Apply:
• Visit Standard Bank Nigeria Jobs Portal (http://u.theinfostrides.com/stanbic-ibtc).
• Scroll down and enter the "Job ID" in the field provided named "Search by Job ID"
• Click on "Search".
Client Services Executive Job in Nigeria (http://www.jobnavy.com/job/4309/client-services-executive-job-in-nigeria-at-stanbic-ibtc-bank-plc/)