Location: Lagos
URL: www.etisalat.com.ng (http://career.etisalat.com.ng/career/www.etisalat.com.ng)
Description:
Division: Products & Services
Reports To: Manager-Data (Product Development)
Job Summary:
Support the Manager-Data (Product Development) in functional product design and co-ordination of data product development projects
Principal Functions:
Monitor and manage existing products in consumer portfolio on an ongoing basis
Support project management in the product development lifecycle of new data products
Design, facilitate and conduct customer surveys; produce value-adding reports for informed decision-making
Keep abreast of new telecoms marketing, products, services and customer loyalty initiatives developed by competitor operators; recommend appropriate actions to be taken
Implement product development policies and procedures
Ensure new products' design is in line with market segment strategy and objectives
Monitor and evaluate existing products performance on an ongoing basis
Develop a mechanism for proactively identifying new product related queries
Ensure prompt resolution of identified product related issues
Provide information packs and FAQs to guide the deployment and use of new products and services
Ensure sign off of product specifications
Drive and participate actively in Friendly User Trials (FUTs)
Liaise with Technical teams on customer care and billing applications
Perform other tasks as required by the Manager-Data (Product Development)
Educational Requirements:
Bachelor's degree in relevant disciplines, including Marketing, Social Sciences, Engineering and/ or IT
Relevant postgraduate and/or professional qualifications/ certifications will provide an advantage
Experience & Skills:
Between three (3) and five (5) years' directly-relevant post-NYSC work experience
Click to apply on or before 12th July 2012
Apply to this job (http://career.etisalat.com.ng/career/job/197/specialist-data-services-at-etisalat-nigeria/)