Job Title: Call Centre Agent
Location: Gombe
Organisation: Society for Family Health – SFH Nigeria
Job Profile
• The position reports to the call centre supervisor. The successful candidate will provide assistance for Maternal and Neonatal Health Care call centre in Gombe state.
• She will also implement recommended processes, tools and systems for the call centre.
• S/He will also ensure that quality services are provided to clients.
• Will maintain a cordial and respectful relationship by timely attendance to clients, and will follow-up on assignments with sufficient lead times as per the work-plans.
• Excellent communication skills, and willingness and ability to adjust quickly to multiple demands, shifts and complex situations are key attributes of this position.
Qualifications/Experience
The desired candidate:
• Must be a nurse/midwife or have a degree in the health sciences/health education.
• Must possess a minimum of two (2) years experience. Experience working in health education will be of significant advantage.
• Must be computer literate and familiar with the NGO working environment.
• Must possess the ability to speak English and Hausa/Fulfude fluently.
• Ability to speak any other language in North East Nigeria will be an added advantage.
• Excellent interpersonal, communication and report writing skills are very important to this position.
Compensation & Benefits:
• The compensation package for these positions is very attractive and designed to attract, motivate and retain talented candidates.
Female candidates are strongly encouraged to apply.
How To Apply:
If you are interested in working with the organisation and your skills and capabilities match the job profile, submit your application now.
A one page application letter, addressed to the Assistant Director-HR. clearly providing evidence of competences required for the job, current remuneration, as well as a comprehensive Curriculum Vitae indicating clearly your valid telephone numbers, e-mail address and current contact address.
Do note that any candidate with multiple submissions will be disqualified.
Candidates without the minimum requirements need not apply.
Only shortlisted candidates will be contacted.
Deadline: 19 July 2012.
Call Centre Agent Job (http://www.jobnavy.com/job/5093/call-centre-agent-job-at-society-for-family-health-sfh-nigeria/)