Job Title: Ops Control & Support Officer
Job ID: 345211
Location: Abuja NUJ, Nigeria
Organisation: Standard Chartered Bank Plc
Sector: Banking and Finance
Job Description:
• Delivering quality service to customers via efficient and accurate processing while projecting a professional and warm image in all interpersonal dealings
• Ensuring that there are watertight cash controls in place at all times
Key Roles & Responsibilities:
• Supervision of the processing of all daily cash transactions for deposits into current and fixed deposit accounts (involving cash and cheques) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.
• Ensure the Teller's cash (local and FX) has been balanced daily, tellers registers updated, checked against screen balances and traced/agreed with the General ledger the following morning.
• Ensure that the vault cash (local and FX) has been balanced daily and traced/agreed with the general ledger the following morning
• Responsible for in-house ATM administration and ATM uptime
• Also acts as a back-up pins custodian
• Transactions held over are recorded and traced the following day
• Cash custodians must check tellers' boxes and cash cash areas when locking tellers away each day to ensure that no cash is left out
• Entries relating to drafts issued are traced to the General ledger from the draft counterfoil each day.
• Bank drafts (all currencies) must be examined and forms remaining verified each day
• Late Teller transactions are recorded and posting traced next day
• Payments must be made in accordance with customer mandates and call back made for amounts specified amount
Attend to customers sales/financial enquiries
• Facilitate telex transfers
• Cheque confirmation and processing account opening references
• General reconciliation and control activities which may typically include:
1. Statistics
2. Reconciliation
3. Central control of branch cash
4. Supervision of posting of clearing cheques/validation of transactions
5. Reconciliation of operating accounts for daily control as well as surprise audit proofing
6. Conducting investigators initiated by customer inquiry
7. Cross-selling of Bank's products
Qualifications & Skills:
• Thorough knowledge of SCB products, operational procedures
• SCB's procedures/Related policies
• Banking practices/Regulations
• Good Customer relations/Customer focus
• Goal oriented
• Good interpersonal and communication skills
• Excellent operational awareness and ability to discover potentially fraudulent transactions
• Competitive awareness
• Good knowledge of the operations of other departments
• Good knowledge of the bank's products
• B.Sc degree in any discpline.
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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Teller Service Manager - Abuja Job (http://www.jobnavy.com/job/6069/teller-service-manager-abuja-job-at-standard-chartered-bank-plc/)