Job Title: Outlet Manager
Location: Nigeria
Organisation: Montaigne Ltd
Responsibilities:
• Promote and increase sales through the outlets.
• Improve customer loyalty and satisfaction.
• Intervene and provide solutions for the dissatisfied customer.
• Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to Head of department.
• Drive periodic promotion program (sales, discounts, special offers and schemes) at outlet level.
• Manage stock levels and make key decisions about stock control.
• Manage costs and overheads, and all factors affecting the profitableperformance of the shop.
• Manage security, and emergency systems staff and customer awareness, according to company policy and relevant laws.
• Manage cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.
• Deposit sales cash and cheques in the bank.
• Prepare stock-level reports.
• Analyse sales figures and forecast future sales volumes to maximise profits.
• Analyse and interprete trends to facilitate planning.
• Respond to customer complaints and comments.
• Ensure that delivered products conform with order specifications.
• Develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to Company approval.
• Coordinate and supervise the activities of staff in the arrangement of new stock.
• Liaise with Inventory management team as concerning stock-out goods and supply as required.
• Manage, maintain and report all merchandise and non-merchandise stock.
Qualifications and requirements:
• Degree in a related field.
• 3-5 years experience is required.
Key performance indicators:
• Outlet turnover and profitability.
• Quality of outlet staff.
• Frequency of expired products.
• Growth in customer base.
• Number of repeat sales.
• Increase in average sales (amount spent per sales transaction).
• Improved database of clients/customers.
• Customer satisfaction index.
Address your cover letter to Head HR.
Application Deadline:15 August, 2012.
Outlet Manager Job in Nigeria (http://www.jobnavy.com/job/6297/outlet-manager-job-in-nigeria-at-montaigne-ltd/)