Job Title: Technical Operations Engineer
Location: West & East Africa
Organisation: Mara Ison Technologies (member of Mara Group of Companies)
Experience: 2-5 Years
Department: Technical Account Management
Overview
Flytxt is the technology leader in mobile marketing and advertising. Mobile with its unique attributes – immediate, personal, and traceable and its reach into 80% of world\'s population – is an unparalleled marketing channel. Flytxt provides technology to mobile operators to enable them to play a key role in mobile marketing and advertising.
Neon, the third generation mobile marketing platform from Flytxt is deployed at major mobile operators and media companies across Africa, Asia, and Europe. Neon enables customers to generate incremental revenue through high-impact mobile marketing campaigns.
The marketing consultant would be interacting on a day to day basis with the marketing team of the telecom operator to enable them to run their campaigns better. His skills would be put to use to design innovative real time campaigns targeted at the subscriber base of the operator, to fine tune already running campaigns at the operator, analyze the performance of new and old campaigns. The consultant should also analyze regularly details related to the subscriber base of the operator, the extend of the churn the operator is facing etc. He in collation with the marketing team should design a strategy for the operator for the future months as well
General Skills:
• Excellent problem solving and leadership skills
• Hands on , resourceful, energetic, can do
• High level of data analytical skills
• Have the ability to meet deadlines and adjust to changing priorities to meet business goals.
Responsibilities:
•To support project team for installation and commissioning of new hardware.
• Handle the tasks of providing high-level backup support to the operations and maintenance personnel as required.
• Troubleshoot product and system issues and communicate with various functional departments within organization to resolve Customer problems.
• Establish and perform maintenance programs following company and vendor standards.
• Investigate, recommend and install enhancements and operating procedures that optimize network availability.
Qualification:
• Minimum of 2 years' experience in Telecom IT & Technical Support services.
• Basic level experience in writing & executing basic SQL queries.
• Basic knowledge of Telecom OSS/BSS, Messaging Platforms (SMS, MMSC etc) and IN systems.
• Expert in troubleshooting.
Technical Operations Engineer Job (http://www.jobnavy.com/job/7207/technical-operations-engineer-job-at-mara-ison-technologies/)