Job Title: Team Leader, RM
Job ID: 348690
Location: Nigeria
Organisation: Standard Chartered Bank Plc
Sector: Banking and Finance
Job Description:
• Achieving Branch overall profitability target
• Actively growing the Priority & Int'l Banking Segment
• Executing regular sales activities to generate business for the Priority and international banking segment.
• Customer satisfaction and service quality per established standards
• Business referrals to other business units
• Maintaining excellent customer experience and therefore loyalty
• Portfolio Growth
• Product Holding per customer
• Alternate Channels sign on
• Resolution of complaints within time frame
• CORAM grade
• Nil fraud
• Dormant accounts reactivation
• Improved NPS scores
Key Roles & Responsibilities:
• Achieving Branch overall profitability target
• Actively growing the Priority & Int'l Banking Segment
• Executing regular sales activities to generate business for the Priority and international banking segment.
• Customer satisfaction and service quality per established standards
• Business referrals to other business units
• Maintaining excellent customer experience and therefore loyalty
• Portfolio Growth
• Product Holding per customer
• Alternate Channels sign on
• Resolution of complaints within time frame
• CORAM grade
• Nil fraud
• Dormant accounts reactivation
• Improved NPS scores
Qualifications & Skills:
• A THOROUGH KNOWLEDGE OF THE BANK'S PRODUCTS, SERVICES AND POLICIES.
• MUST HAVE PRODUCT KNOWLEDGE CERTIFICATION.
• COMPETITIVE AWARENESS.
• EXCELLENT FINANCIAL MARKET KNOWLEDGE.
• STRONG CUSTOMER SERVICE ORIENTATION
• STRONG INTERPERSONAL AND COMMUNICATIONS SKILLS
• SALESMANSHIP, ENERGY AND DRIVE
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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Team Leader, RM Job (http://www.jobnavy.com/job/7398/team-leader-rm-job-at-standard-chartered-bank-plc/)