Job Title: Ops Control & Support Officer
Job ID: 347910
Location: Nigeria
Organisation: Standard Chartered Bank Plc
Sector: Banking and Finance
Job Description: Loan Centre Officer
Key Roles & Responsibilities:
• To assist PIL Operations Manager, to continually review, streamline and improve operational procedures to minimize manual tracking and for statistical purposes.
• Liaise with Sales and Customer Relationship Managers on loan related issues.
• Adhere to stringent service performance standards to achieve excellence in customer relations and to provide quality support and documentation.
• Ensure that customers' enquiries are replied promptly.
• Track all input errors (sales error)
• Provide daily MIS on Refunds, Normal Rescheduling, Loans booked, FIFI, Input error
• Monthly preparation of DAS and AUT repayment schedules
• Reconciliation of all cleared funds for Loan repayment
Qualifications & Skills:
• Bsc 2.2
• Good Computer use (Microsoft Word & Excel)
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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Ops Control and Support Officer (http://www.jobnavy.com/job/7395/ops-control-and-support-officer-at-standard-chartered-bank-plc/)